Clicking the Up / Down buttons move the selected question or heading up or down one line at a time. To move the item two lines, you have to click twice.
This gets tedious if you have a lot of moving to do.
Instead, use Ctrl+U (Up) or Ctrl+D (Down) to move the items. The selected item will move continuously as long as you hold down the keys.
Don't forget to Create HTML and upload your FAQ after reorganizing it.
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