Supercharge your PowerPoint productivity with
Supercharge your PPT Productivity with PPTools - Click here to learn more.

Proud member of


Image Export converts PowerPoint slides to high-quality images.

PPT2HTML exports HTML even from PowerPoint 2010 and 2013, gives you full control of PowerPoint HTML output, helps meet Section 508 accessibility requirements

Merge Excel data into PowerPoint presentations to create certificates, awards presentations, personalized presentations and more

Resize your presentations quickly and without distortion

Language Selector switches the text in your presentation from one language to another

FixLinks prevents broken links when you distribute PowerPoint presentations

Shape Styles brings styles to PowerPoint. Apply complex formatting with a single click.

Problem Report Form

The MVPs and other users in The PowerPoint Answers Forum are happy to help solve your PowerPoint problems, but you need to to help us help you.

Before doing anything else, please try the troubleshooting tips here:

If that didn't help, we'll need more information, so here's what we'd like you to do:

  1. Select the text below, from "PROBLEM REPORT" to the end of the page
  2. Choose Edit, Copy or press Ctrl+C to copy the selected text
  3. Start Notepad (Start, Settings, Accessories, Notepad)
  4. Choose Edit, Paste or press Ctrl+V to paste the text into Notepad
  5. Now add the specific information about the problem you're having and the system you're having it on
  6. Save the Notepad file, then select all the text and choose Edit, Copy or press Ctrl+C to copy it.
  7. Post a reply to the newsgroup message that sent you here (or post a new message). In the body of the message, press Ctrl+V to paste your information into the message. Send the message to the newsgroup. If you're not already using the PowerPoint Newsgroup, see The PowerPoint Newsgroup is your Friend and How do I join the PowerPoint newsgroup?
Detail is good. Lots of detail is better. Remember, you're the one sitting in front of your PC, looking at the problem, but all we can see is what you tell us. Your words have to be our eyes.

Powerpoint version I'm using (Hint ... "The latest" is not a valid aswer):

Is it a subscription version or not?

Is it a trial, beta, click-to-run, web app, iPad/Phone, or Android app?  If so, which?:

I most recently updated Office/PowerPoint on:

Other PowerPoint versions the file was 
created in or opened in since, if any:

Windows or Mac OS version:

If Windows, 32- or 64-bit:

Other hardware involved (printer, etc):

Description of problem:

When I do this:

Here's what happens:


Here's what I expect to happen, but it doesn't:

If any error messages appear,
include the exact full text:

Here's what I've already tried to solve the problem:

Did this solve your problem? If so, please consider supporting the PPT FAQ with a small PayPal donation.
Page copy protected against web site content infringement by Copyscape Contents © 1995 - 2022 Stephen Rindsberg, Rindsberg Photography, Inc. and members of the MS PowerPoint MVP team. You may link to this page but any form of unauthorized reproduction of this page's contents is expressly forbidden.

Supercharge your PPT Productivity with PPTools

content authoring & site maintenance by
Friday, the automatic faq maker (logo)
Friday - The Automatic FAQ Maker

Problem Report Form
Last update 16 March, 2017