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Problems with Intelligent Services in Office 365

Repeated prompts to turn Intelligent Services on

This happens when PowerPoint Designer is enabled but Office Intelligent Services is disabled. Designer relies on Intelligent Services to perform its magic, so it complains when Intelligent Services is disabled.

You'll need to do one of two things:

Unable to turn Intelligent Services on

If a user is unable to enable Intelligent Services (the option is grayed out or is entirely missing), it may be due to a Group Policy setting.

If Online Content options are set to Do not allow Office to connect to internet, the option to enable Intelligent Services will not be present (since Intelligent Services requires access to the internet). Changing this policy setting to Allow and rebooting the computer should make the option to enable Intelligent Services available again.

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Problems with Intelligent Services in Office 365
Last update 14 June, 2017
Created: 14 June, 2017