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Troubleshooting PPTools

If you have any problems with your PPTools add-ins, even if they're just the free demos, we're here to help.

Here are some things you should try:

Double-check security settings

Restart your PC

It's amazing how many problems disappear when you restart your PC, so that's always the first thing to do when troubleshooting. Choose Start, Shut Down and power down your computer. Wait a few minutes, then restart it.

Reinstall using the latest version of the PPTools add-in

Verify that the add-in isn't disabled

If you have PowerPoint 2002 or 2003:

If you have PowerPoint 2007:

Verify that VBA is installed

In Office 2002 and up, VBA (Visual Basic for Applications) is an optional feature. If it's not installed, add-ins like PPTools can't run, since they require VBA to work.

Start PowerPoint, then choose Tools, Macro, Visual Basic Editor (or simply press Alt+F11)

If VBA is installed, a new window titled "Microsoft Visual Basic - [Presentation Name]" will appear. If no such window appears, you'll need to re-run Office Setup, choose a Custom installation and make sure that Visual Basic for Applications is selected to be installed.

Check your user privileges

If you installed under Windows NT4, Windows 2000 or Windows XP, you may not have been logged in with sufficient priviliges to allow the installer to create a few necessary registry settings.

The PPTools installers create a new PPTools folder, copy the PPTools add-in and help files to the new folder, then set a few registry entries that ensure that PowerPoint automatically loads the MASTTBAR.PPA add-in every time it starts up. This is our Master Toolbar add-in. It then loads the other add-ins in the PPTools folder.

If the installer can't create a new folder for PPTools or make the necessary registry entries, the Master Toolbar add-in won't start, so PPTools is totally disabled for all practical purposes.

Try uninstalling then reinstalling PPTools

Try a different user profile

We've encountered several instances where the PPTools installer created all necessary directories, copied all needed files and made any required registry entries, but PPTools still didn't work.

So far, each time this has happened, switching to a different user profile or creating a new one made everything work as expected. As near as we can tell, it's possible for a corrupted user profile to prevent PPTools (and we presume other software) from working properly.

Perform some basic Windows setup

Windows has a few default settings that are just dramatically stupid. In order to troubleshoot software problems, you'll nearly always need to change them, so we may as well do that right now

Contact us

Create and send us a diagnostic report.

See How to create a Diagnostic Report for detailed instructions.

The diagnostic report includes information we need to help troubleshoot the problem; it also includes instructions for sending us the report, including the proper email address.

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