When you Shift+click a question, Friday copies the answer to the clipboard. You can then copy the answer into another program, an email you're composing or anywhere else you need it.
Friday will even add standard "boilerplate" text before and after the answer when it copies it to the clipboard if you like.
If you Control+click a question instead, Friday creates a clickable link to the answer. For example:
Friday and the Windows clipboard
http://www.rdpslides.com/friday/FAQ00059.htm
You can quickly copy and paste the question and URL into an email or other communication and let the recipient click their way to the answer on your FAQ site. If you want to answer their immediate question and still encourage them to browse the rest of your site, this is the way to do it.
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Friday The Automatic FAQ Maker